At JiliRaja, your privacy is more than a legal obligation — it is a moral responsibility we take to heart. This document clearly explains how we collect, use, store, and protect your personal information every time you use our platform.
Important Note: This Privacy Policy describes JiliRaja's privacy practices. By registering or using our platform, you agree to the collection and use of your information as described in this document. Please read it carefully and contact us if you have any questions.
JiliRaja understands that your trust is our most valuable asset. In this digital age, privacy and data protection are matters of growing concern for users across Malaysia. We are committed to managing your personal data transparently, responsibly, and securely — not merely because the law requires it, but because it is simply the right thing to do.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international standards in data protection. It applies to all users who access the JiliRaja platform via our website, mobile app, or any other digital channel we operate.
This Privacy Policy is issued by JiliRaja ("we", "Platform" or "JiliRaja") and applies to all individuals who interact with our services, including registered members, website visitors, and prospective users. This document outlines the types of information we collect, the purposes for which it is collected, the parties who may receive it, and your rights as a data owner.
The scope of this policy covers all your interactions with jiliraja, including:
JiliRaja only collects data that is genuinely necessary to provide you with a quality service. We do not collect data excessively, and every instance of data collection has a clear and lawful purpose.
JiliRaja collects various types of information depending on how you interact with our platform. Generally, this information falls into three main categories: information you provide directly, information collected automatically, and information from legitimate third-party sources.
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, facial image | Registration form, KYC process |
| Contact Data | Email address, phone number, residential address | Account registration, user profile |
| Financial Data | Bank account number, eWallet details, transaction history | Deposit and withdrawal process |
| Technical Data | IP address, device type, operating system, browser version | Automatically collected during platform use |
| Activity Data | Game history, betting records, login activity | Automatically collected during platform use |
| Communication Data | Support chat history, feedback, complaints | Live chat, support email |
Jiliraja operates a strict zero-tolerance policy toward minors. Our platform is for users aged 18 and above only. Should we discover that information belonging to a minor has been collected inadvertently, we will delete that data immediately.
Every piece of information we collect is used for a specific and legitimate purpose. jiliraja never uses your data for purposes unrelated to the services we offer, and we always ensure data use is proportionate to your reasonable expectations as a user.
JiliRaja never sells your personal data to any third party for their own marketing purposes. Your data belongs to you, and we only use it for the purposes stated above.
JiliRaja understands your concerns about sharing personal information. We only share your data in limited and necessary situations, and we always ensure that recipients maintain data protection standards equal to or higher than our own.
The parties who may receive your information and the purposes are as follows:
All third parties working with jiliraja are bound by strict confidentiality and data protection agreements. They are only permitted to process your data for specified purposes and are prohibited from using it for any other purpose.
The security of your personal data is jiliraja's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.
Key security measures we practise include:
While jiliraja takes all reasonable steps to protect your data, no security system is 100% foolproof. We encourage you to play your part in securing your account by using a strong password and never sharing your login details with anyone.
JiliRaja uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and make your experience smoother and more personalised.
The types of cookies we use are as follows:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some platform features. We recommend allowing at least essential and security cookies for the best experience.
As a JiliRaja user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). JiliRaja respects and fully facilitates the exercise of these rights.
You have the right to request a copy of all personal data we hold about you at any time.
If your data is inaccurate or out of date, you have the right to request that we correct or update it.
Under certain circumstances, you may request that we delete your personal data from our systems.
You have the right to opt out of having your data processed for direct marketing purposes at any time.
You may request that we restrict how we process your data under certain circumstances.
You may request a copy of your data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact our customer support team via live chat. We will process your request within 14 business days. Please note that some requests may be subject to legal requirements that limit our ability to comply in full.
JiliRaja retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations. Retention periods vary by data type:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with our established and verified data disposal procedures.
JiliRaja reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or developments in the technology we use. Any material changes will be communicated to you via:
The "Last Updated" date at the top of this document will always be refreshed to reflect the date of the latest revision. We encourage you to review this page periodically. Continued use of our platform after changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how JiliRaja handles your personal data, our Data Protection Officer team is ready to assist you.
You can reach us via:
We are committed to responding to every privacy-related enquiry seriously and within a reasonable timeframe. Your satisfaction and confidence in JiliRaja remain our unwavering priority.
Protecting your personal data is more than a promise — it is a daily practice we demonstrate through our technology, procedures, and organisational culture.
Every bit of data travelling between your device and jiliraja servers is protected by 256-bit SSL encryption — the same standard used by leading commercial banks. No one can intercept or read your information in transit.
The JiliRaja Privacy Policy is drafted in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data processing practices are lawful, transparent, and accountable in accordance with the established legal framework.
Jiliraja's cybersecurity team monitors our systems 24 hours a day, 7 days a week. Any suspicious activity is detected and addressed immediately, well before it can affect your account or personal data.
Our identity verification process is designed to protect all members. Your KYC data is stored with AES-256 encryption, accessed only by authorised personnel, and deleted once the mandatory retention period required by law has lapsed.
Protect your account with an extra layer of security through jiliraja's 2FA feature. Even if your password is compromised, no one can access your account without the verification code sent to your personal device.
JiliRaja empowers you with full control over your personal data. Access, correct, restrict, or request deletion of your data at any time through our responsive and friendly support team.
Now that you understand how jiliraja protects your personal data, register your account today and enjoy the best gaming experience in a safe, transparent, and fully trusted environment by members across Malaysia.