Jiliraja Terms and Conditions — Complete Platform Usage Guide

By accessing the JiliRaja website, downloading our mobile app, registering a new account, or using any part of our services, you automatically agree to be bound by these Terms and Conditions and all other policies published on our platform, including the Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these terms, you are advised not to use the JiliRaja platform. Continued use of the platform after any amendments are published will be deemed acceptance of the revised terms.

• These terms apply to all jiliraja platform users without exception
• Acceptance of terms occurs automatically upon use of the platform
• Users are responsible for reading the latest terms periodically
• These terms are governed by applicable law

To register and use jiliraja services, you must meet the following eligibility requirements without exception:

• Minimum age: You must be at least 18 years of age at the time of registration. JiliRaja enforces a strict age verification process through KYC (Know Your Customer) procedures.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• One account only: Each individual is permitted to hold only one active account at jiliraja. Registering multiple accounts is a serious violation of these terms.
• Accurate information: All information provided during registration must be accurate, complete, and up to date. Providing false information may result in your account being suspended or terminated immediately.
• Password security: You are solely responsible for keeping your account password confidential and for all activities that occur under your account.

JiliRaja reserves the right to verify your identity at any time by requesting supporting documents such as a copy of your identification card, bank statement, or other relevant documents. Failure to provide the requested documents within the stipulated timeframe may result in your account being temporarily suspended until the verification process is complete.

JiliRaja supports a variety of popular deposit and withdrawal methods in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, MAE, and direct bank transfer. All financial transactions are processed through systems protected by 256-bit SSL encryption.

Deposit: The minimum deposit is as stated on your account page. Deposits are typically credited to your account within minutes after payment is confirmed. JiliRaja does not charge any additional fees for deposit transactions; however, your payment service provider may impose certain charges beyond our control.

Withdrawal: Withdrawals are processed within 3 to 15 minutes for eWallet methods and within 1 to 3 business days for bank transfers. All withdrawals are subject to standard security checks carried out by our finance team to ensure the safety of your transactions.

• Withdrawals may only be made to the same account or payment method used for the deposit ("same method" policy)
• JiliRaja reserves the right to request KYC verification before processing your first withdrawal or any withdrawal exceeding a specified limit
• Daily and monthly withdrawal limits apply and can be viewed in your account settings
• Withdrawals requested while an investigation or security review is in progress may be delayed until the investigation is concluded

If you notice any discrepancy or issue related to your financial transactions, please contact our customer support team via live chat within 72 hours of the transaction date.

JiliRaja offers a wide range of attractive bonuses and promotions for new and existing members. All bonuses are subject to wagering requirements and specific conditions stated in each promotion's terms.

• Wagering requirements: Bonus credits must be wagered at the ratio specified in the respective promotion before any withdrawal can be made. Wagering ratios vary depending on the type of promotion.
• Validity period: Every bonus has a validity period that must be observed. Expired bonuses cannot be extended or reinstated.
• One bonus only: Unless stated otherwise, only one bonus may be active at a time. Claiming a new bonus automatically cancels any previous unfinished bonus.
• Bonus abuse prohibition: JiliRaja actively monitors bonus usage. Any attempt to abuse the bonus system, including opening multiple accounts, hedging, or employing strategies solely aimed at fulfilling wagering requirements without genuine risk, may result in account termination and forfeiture of all bonuses.
• Right to modify: JiliRaja reserves the right to modify, suspend, or terminate any promotion at any time with appropriate notice.

All games on the jiliraja platform use a Random Number Generator (RNG) that has been certified by internationally recognised independent auditing bodies. This ensures every game outcome is truly random and cannot be manipulated by any party, including jiliraja itself.

In the event of a discrepancy between the result displayed on your screen and the result recorded on JiliRaja's server, the server-recorded result shall be considered final and binding. This is standard industry procedure to ensure game integrity.

• Confirmed wagers cannot be cancelled or amended
• Internet connection disruptions during gameplay are the user's responsibility
• Wins arising from technical errors or software bugs will be voided
• Minimum and maximum betting limits vary by game type
• JiliRaja reserves the right to suspend any game for maintenance purposes

JiliRaja takes data security and user privacy very seriously. Our platform uses 256-bit SSL encryption to protect all communications between your device and our servers. Your personal data is processed and stored in accordance with our detailed privacy policy.

You are fully responsible for maintaining the security of your account in the following ways:

• Use a strong and unique password for your JiliRaja account
• Do not share your login details with anyone, including JiliRaja staff
• Log out of your account after using a shared device
• Contact us immediately if you suspect your account has been compromised

For more details on how we collect, use and protect your personal data, please refer to Privacy Policy our complete policy.

To keep the jiliraja platform safe, fair and enjoyable for all members, the following actions are strictly prohibited and may result in immediate account termination:

• Fraud and misconduct: Any attempt to cheat the system, including the use of automated software (bots), cheating tools, or unauthorised methods to gain an unfair advantage
• Money laundering: Using the jiliraja platform for money laundering or any illegal financial activity
• Multiple accounts: Registering or using more than one account, whether directly or through another person
• Hacking: Any attempt to hack, breach, or disrupt jiliraja's systems and infrastructure
• Bonus abuse: Strategies specifically designed to exploit the bonus system without genuine risk
• Third-party use: Allowing another person to use or access your account for any reason

JiliRaja reserves the right to pursue legal action against individuals involved in fraudulent or criminal activities using our platform as a medium.

JiliRaja reserves the right to suspend or terminate any user's account at any time if there is reasonable cause to do so, including violation of any terms in this document.

You may also close your account at any time by contacting our customer support team. Prior to closure, all valid fund balances will be returned to you in accordance with standard withdrawal procedures, provided no ongoing investigations are in progress.

• Accounts suspended pending investigation will remain inaccessible until the investigation is concluded
• Bonuses with unfulfilled wagering requirements will be automatically forfeited upon account termination
• Funds obtained through fraudulent or dishonest activity are not eligible for return
• Appeals against account closure or suspension may be submitted to our support team

To the extent permitted by applicable law, jiliraja shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of our platform, including but not limited to loss of profits, loss of data, or business interruption.

JiliRaja does not guarantee that the platform will be available at all times without interruption or free from technical errors. We will make every effort to ensure service continuity; however, scheduled maintenance and circumstances beyond our control may cause temporary disruptions.

JiliRaja reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Material amendments will be communicated to members via registered email or a prominent notice on the platform at least 7 days before the changes take effect, except in emergency situations or legal requirements necessitating immediate amendments.

You are responsible for reviewing this Terms and Conditions page periodically to stay informed of any updates. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

If you have any questions regarding these Terms and Conditions, JiliRaja's customer support team is available to assist you via live chat 24 hours a day, 7 days a week, in both Malay and English.